YatraGuru is a private limited company. It operate its own bus services to ensure comfortable journey to its customers.

YatraGuru responsible for Issuing a valid ticket to their customer to present it to the boarding manager while boarding into our bus.

Providing refund and support in the event of cancellation.Providing customer support and information in case of any delay(s) / inconvenience.

YatraGuru is not responsible for :

If buses of the bus operators do not depart from the station or arrive at the station on time, initially but in coming days YatraGuru will also short out such kind of discomfort face to our customers.

If the employees of the bus operators demonstrate rude behavior or misbehave with the customers. In this case customers send us their feedback so that we could improve such kind of discomfort. If certain aspects of the buses of the bus operators such as seats are not up to the customer's expectations. If the bus operator cancels the trip for reasons unknown.

If the baggage of a customer gets lost / stolen / damaged in the event of travel.

If the bus operator changes a customer's seat at the last minute to accommodate a lady / infant / aged passenger.

If the customer waits at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus).

If the bus operator changes the boarding point and / or uses a pick-up vehicle at the boarding point to take customers to the bus departure point.

The timings of bus arrivals and departures are as per the scheduled departure and arrival timings. However, the bus service provider may change the departure and arrival timings or the pickup locations, or the buses may get delayed due to unavoidable reasons such as traffic jams.
On the date of journey, the passengers are requested to call on the service provider contact number mentioned in the ticket and reconfirm their pick up point and timing.

At the time of boarding the bus, the passengers may be required to furnish the following:

A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).

Photo identity proof of the traveler whose name was provided while making the booking. This includes Driving License, Student ID card, Company ID card, Passport, PAN Card or Voter ID Card.

Failing to do so, the passengers may not be allowed to board the bus.

Failing to do so, the passengers may not be allowed to board the bus.
Once a bus ticket is issued, it is non-transferable. If a ticket is presented by someone other than the person entitled to be carried there-under or to refund in connection therewith, YatraGuru or any of its travel partners shall not be liable to the person so entitled, if in good faith it provides carriage or makes a refund to the person presenting the ticket.
In case the bus operator changes the type of bus due to some reason, YatraGuru   will refund the differential amount to the customer upon being intimated by the customer within 24 hours of the journey.